Privacy Policy

Privacy Policy

Your privacy is very important. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

What information do we collect?

This website, NHSheroes.co.uk (NHSHeroes), is not a pharmacy or a clinic. The owners and operators of this website DO NOT have access to any financial, personal, or medical information that you may submit at any stage in the process of consulting with a doctor or purchasing medications from the pharmacy. This information, should you provide it, is communicated via a separate secure site which is owned and operated by our affiliated pharmacy partners.


RXE uses 3rd party services to analyze web use. We do this to understand better how our visitors interact with the site so we can evolve the site to serve them better. This service is provided by Google and it uses cookies. It does not capture any personally identifying information.

When you place an order or login to the patient portal, you are passed to a secure site where further cookies are set to facilitate the secure session required by online consultations with medical and pharmacy staff and for any financial transactions.

Your use of this site requires acceptance of the usage of cookies by us and our affiliated pharmacy.

Identity Checks

In order to comply with laws pertaining to the supply of medications available through this site, our affiliated pharmacy is required to confirm the identity of persons ordering medications. To do this they use the credit reference agency Equifax. When you order medications, you are required to agree to their use of this service to confirm your identity.

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